Frequently Asked Questions

  • What are your business days and hours?

    Business days are Monday to Friday, excluding public holidays from 08:00 to 17:00.

  • How long does an order take to be processed?

    Once the funds have cleared in our bank account, the in-stock items will processed within 3 business days. Thereafter, the order can be collected or shipped.

    Product lead times will be communicated for any backorder items.

    Orders are not processed over weekends or public holidays.

  • What type of payment methods can be used?

    We accept EFT payments. The banking details will be provided with the invoice after the order has been placed.

    Please use your Order number and surname as the payment reference. Payment needs to be made within 24 hours of placing the order and proof of payment emailed to accounts@creativebranches.co.za. The order will not be packaged/ shipped until the funds have cleared in our account.

  • What delivery options are there?

    We have two options:

    1. We courier nationwide, the courier fees will be added on check out.
    2. Collection in Moreleta Park, Pretoria East. The address will be provided in the 'ready for collection' email. Once you receive your 'ready for collection' email, please contact us on 064 063 5779 to confirm a pick up date and time.